A Rising Tide Lifts All Boats: Raising, Communicating, and Enforcing Expectations in Online Courses.09-01

A Rising Tide Lifts All Boats: Raising, Communicating, and Enforcing Expectations in Online Courses.

As an instructor new to the online environment, I carefully reviewed the syllabus and the requirements for the course discussions and assignments and incorporated the following ideas from Myers-Wylie, Mangieri & Hardy: a “what you need to know” document that includes policies about late work, formatting, source citations, grading and feedback, and the dangers of plagiarism; a separate “assignments at a glance” calendar that details due dates and submission instructions; a “frequently asked questions” thread in the discussion forum; detailed scoring rubrics for each assignment, and example assignments.

As is typical in the online environment, my course was equipped with areas for announcements and discussions and a grade book with a place to post comments for individual students. I used all these formats to communicate with students about course requirements and provide detailed feedback. From the beginning, some students submitted their assignments without reading any of my sage advice. About a third missed the deadline for the first assignment. Several assignments were missing key components, and some exhibited major formatting flaws.

There was a flurry of questions in the discussion forum about the due date and format—answers to which could be found in the numerous documents I had posted. Student frustration mounted when I referred them to existing documents. Indeed, the instant gratification associated with the Internet has “trained students to expect help when they require it—on their schedule” (Creasman, 2012). I provided feedback by electronically editing each assignment and returning the marked-up documents. I was discouraged when I noticed that students continued to make the same errors on subsequent assignments—proof that they had not incorporated my previous feedback. Had they even seen it? It occurred to me that I would need to find more innovative ways to communicate my expectations. I have been able to raise expectations and improve the quality of work in my course by implementing the following practices. Set a tone of “no excuses.” 

According to McKeachie (1994), when students know what to expect, they can be more productive. In addition to introducing themselves at the start of the course, I ask students to answer the following questions: (1) How will you make time for this course? and (2) What is your “plan b” for computer and/or Internet issues? When students answer these questions they are forced to think about potential issues and solutions before the class begins. Reading about how other students tackle these problems is also helpful. Introduce another voice. Students listen to other students. During the first week of class, I post an announcement that summarizes advice collected from previous students from the preceding class.

As a rule, this advice encourages students to keep up with the readings, follow instructions, work hard, and meet deadlines. Seasoned students will also advise new students to pay attention to the examples and rubrics. This advice is especially helpful to students who are fearful or easily discouraged (McKeachie, 1994). Students will have the opportunity to provide their own advice at the end of the course. Force engagement with the information. Online students are pragmatic. They need a reason to seek information, especially information that might not directly relate to an assignment that carries a grade.

I created an online scavenger hunt quiz based on the course logistics information and awarded extra credit points based on the quiz score. The quiz consists of 12 multiple-choice questions covering the topics of late work, due dates, grading, feedback, plagiarism, formatting, and the course textbook. Students are permitted to take the quiz as many times as they wish during the first week of class. Because my course is asynchronous, most students take advantage of the extra-credit opportunity and therefore become engaged and familiar with the information within the first week when it is convenient for them.

Although the extra-credit points are minimal (six points out of 1,000 course points), most students like starting the course with a few extra points in the grade book. Force engagement with feedback. Research supports corrective feedback as one of the most powerful ways of enhancing student achievement (Angelo & Cross, 1993; Marzano, Pickering & Pollock, 2001; McKeachie, 1994). But it is not the giving of feedback that helps students learn, but the acting on feedback (Chappuis, 2012). I provide feedback to students by electronically editing their individual documents and placing them in a special feedback thread in the discussion forum. 

One of my biggest disappointments was providing detailed feedback to students and having them make the same mistakes on subsequent assignments. I was spending hours providing feedback, but many students were not learning from my feedback. In fact, I was not even sure that they had found my feedback. To ensure that students find and open their marked-up assignments, I now include a feedback code on the second major assignment. The code consists of the student’s initials and a few numbers (for example, MR456). Students reply to me with their feedback code for a few extra credit points on their next assignment. 

Most students take advantage of this extra credit opportunity, therefore assuring me that they know where to find their marked-up papers. Force engagement with peers. Most online courses require weekly discussion postings with responses to classmates. Indeed, “the best online instruction allows for students’ learning to be forged more through interaction with each other and less through instructor lecture” (Creasman, 2012). To encourage participation and ensure that students don’t tune out after they have submitted their minimum number of required postings,

I require students to review their classmates’ comments and submit a revised, polished version of their original post. The revised version is posted at the end of the week and is the version that is graded. In addition to commenting on content, I ask peers to provide advice on spelling, grammar, and conventions. I also comment on student forum postings throughout the week. According to Bullen (1998), instructors need to allow adequate time for follow-up discussion and comments. McKeachie (1994) agrees; more comments and more specific comments lead to greater learning. 

Because the feedback for the discussion forum refers to the draft post, it occurs during and not after the learning, and therefore often improves the quality of assignments that are submitted at the end of the week (Chappuis, 2012). Provide student exemplars. My course is project-based, and although the course syllabus describes the expectations and provides criteria for the projects, seeing an example of a well-done project will help, direct, and inspire students in their own projects. Kerr (2009) agrees and feels that exemplars support student success and contribute to the development of the learning community. The first time I taught the course, I created my own exemplars. Now that I have taught the course several times, I share actual student examples (with names removed) as exemplar projects. Provide opportunities for student-to-teacher feedback. Halfway through the course, I ask students to provide me with feedback about how I might improve the course. I ask three questions: 

What should I start doing? What should I stop doing? What should I continue doing? (Angelo & Cross, 1993). I allow about a week for students to respond, then summarize the results and share with students via the discussion forum. At the end of the course, I ask students the same three questions and one additional question: 

What advice do you have for future students in this course? The mid-course and end-of-course feedback has helped me shape the course and make subtle changes. As the result of student feedback, I have simplified my late work policy and created an area in the discussion forum for students to share project ideas. I share students’ advice for future students and believe it is one of the first steps in setting high expectations for the incoming class. Taken together, implementing the practices described above has helped to improve the quality of the work submitted by students in my classes by setting high expectations from the first day of class and maintaining high expectations throughout the course. By raising the tide, I have lifted all boats! 

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