Hardware and software will continue to get better, but rather than waiting for next- generation options, managers should be introducing cognitive technologies to workplaces now and discovering their human-augmenting value. The most sophisticated managers will create IT architectures that support more than one application. Indeed, we expect to see organizations building “cognitive architectures” that interface with, but are distinct from, their regular IT architectures. What would that mean? We think a well-designed cognitive architecture would emphasize several attributes:
The Ability to Handle a Variety of Data Types
The Ability to Learn
engines and robotic process automation) don’t improve themselves. If you have a choice between a system that learns and one that doesn’t, go with the former.
A Variety of Human Roles
Flexible Updating and Modification
Robust Reporting Capabilities
State-of-the-Art IT Hygiene
What’s more, if the managerial goal is augmentation rather than automation, it’s essential to understand how human capabilities fit into the picture. People will continue to have advantages over even the smartest machines. They are better able to interpret unstructured data — for example, the meaning of a poem or whether an image is of a good neighborhood or a bad one. They have the cognitive breadth to simultaneously do a lot of different things well. The judgment and flexibility that come with these basic advantages will continue to be the basis of any enterprise’s ability to innovate, delight customers, and prevail in competitive markets — where, soon enough, cognitive technologies will be ubiquitous.
Clearly, smart machines are advancing at the things they do well at a much faster rate than we humans are. And granted, many workers will need to call on and cultivate different capabilities than the ones they have relied on in the past. But for the foreseeable future, there are still unlimited ways for humans to contribute tremendous value. To the extent that wise managers leverage their talents with advanced technology, we can all stop dreading the rise of smart machines.
Reproduced from MIT Sloan Managed Review Go to Page !